Refund policy

Furry Finds – Return & Refund Policy

At Furry Finds, we’re committed to delivering quality pet accessories and products that make your pet’s life better. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.



  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

    Return Address

    If your return request is approved, please send the item to the return address provided by our customer support team.

    Return Address:

    RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK,
    HONG KONG

    Please do not return any item without prior approval. Returns sent without approval may not be accepted.

    Return & Exchange Period

    Customers may request a return or exchange within 14 days of receiving the order.

    To be eligible, the item must be unused, undamaged, and returned in its original packaging.

    Order Cancellation

    Customers may request order cancellation within 24 hours after placing the order.

    If the order has not been processed or shipped, we will cancel the order and issue a refund to the original payment method.

    Once the order has been processed, packed, or shipped, cancellation may no longer be possible. In that case, the customer may request a return after receiving the order, subject to our return policy.

    Return Shipping Fee

    If the return is caused by the customer, such as change of mind, incorrect size/style selection, or no longer wanting the item, the customer is responsible for the return shipping fee. The exact shipping cost depends on the courier or logistics company selected by the customer.

    If the return is due to our reason, such as a damaged item, defective product, incorrect item, or missing product, the customer will not be required to pay the return shipping fee.



📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered
  1. Refund Issuance
    Once your return is received and approved:
  • Refund will be issued to your original payment method
  • Processing time: 5–7 business days (depending on provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless item is faulty)
  • Returns showing signs of use or damage may be rejected
  • Excessive or suspicious returns may be declined

💬 Need Help?

We’re here to support you every step of the way.
👉 Visit our Contact Us page with any questions, and our team will ensure your Furry Finds experience stays smooth and worry-free.